Managed Detection and Response (MDR)

• Expertise with Leading EDR Vendors: Simply Data’s team has extensive expertise in managing and optimizing EDR tools from top vendors such as Palo Alto, Sophos, Trend Micro, CrowdStrike, WithSecure, Trellix, and Elastic. This ensures that your organization benefits from the most advanced and effective detection technologies available.
• Proactive Threat Hunting: Our team doesn’t just wait for alerts. We actively search for hidden threats within your environment using advanced threat intelligence and behavior analytics. This proactive approach ensures that even sophisticated attacks are detected and neutralized before they cause harm.
• Tailored Security Policies: Simply Data's MDR services are tailored to the unique needs of your organization. We refine and fine-tune your EDR security policies based on the specific requirements and risks of your industry, improving overall protection.
• Rapid Incident Response: In the event of a security breach, our team takes swift and decisive action to contain the threat. By leveraging the power of your EDR tool and our expert knowledge, we reduce response times and ensure the threat is neutralized quickly.
• No Need for Internal Security Teams: MDR allows you to tap into the expertise of a dedicated security team without the need to build your own in-house security operations. This helps reduce overhead costs while providing access to enterprise-level cybersecurity expertise.
• Flexible Integration Options: Whether you are using an external SIEM for centralized monitoring or storing data with the EDR vendor itself, Simply Data offers flexible integration options to ensure seamless threat detection and mitigation.

MDR is a managed security service that combines advanced threat detection technology (EDR, SIEM, NDR) with expert human analysts who actively hunt for threats, investigate alerts, and respond to incidents on your behalf. Unlike passive monitoring, MDR includes active response — containing threats before they cause damage.

A traditional SOC primarily monitors and alerts. MDR goes further — our analysts don't just detect threats, they actively respond: isolating infected endpoints, blocking malicious processes, and containing attacks in real time. Simply Data's offering combines both SOC and MDR capabilities into a single service.

Our MDR covers Windows, macOS, and Linux endpoints, cloud workloads (AWS, Azure, GCP), Microsoft 365, network infrastructure, and OT/ICS environments. Coverage is tailored to your specific technology stack.

Our MDR team operates 24/7 with defined response SLAs. Critical threats are triaged within minutes, with active containment actions initiated within 30 minutes of confirmation. You receive real-time notifications and a full incident report after each response.

Traditional security tools like antivirus and firewalls miss fileless malware, living-off-the-land (LotL) attacks, zero-day exploits, and advanced persistent threats (APTs). MDR detects these through behavioural analytics, threat intelligence correlation, and 24/7 human analyst oversight — catching threats that rely on legitimate tools like PowerShell, WMI, or compromised credentials that signature-based tools cannot identify.

MDR analysts map all detected activity to the MITRE ATT&CK framework — a globally recognised matrix of adversary tactics, techniques, and procedures (TTPs). This enables analysts to identify the exact stage of an attack (e.g., initial access, lateral movement, credential dumping, or data exfiltration), prioritise response actions, and provide detailed incident reports that show exactly how an attacker moved through the environment.

MDR services typically achieve a Mean Time to Detect (MTTD) of under 1 hour and a Mean Time to Respond (MTTR) of 15–60 minutes for high-severity incidents. This compares to an industry average of over 200 days for organisations without MDR. Faster detection and response directly reduces dwell time — the window attackers have to move laterally, exfiltrate data, or deploy ransomware.

BNM's Risk Management in Technology (RMiT) framework requires financial institutions to maintain robust cybersecurity controls, including 24/7 threat monitoring, incident response capabilities, and security event logging. MDR directly addresses these requirements by providing continuous SOC monitoring, automated threat detection, documented incident response procedures, and detailed audit logs — all of which serve as evidence of RMiT compliance. Simply Data MDR service is designed with Malaysian regulatory requirements in mind.

EDR (Endpoint Detection and Response) is a tool that monitors endpoints for threats but requires in-house analysts to act on alerts. XDR extends visibility across multiple security layers — endpoints, network, cloud, and email. MDR is a fully managed service where a dedicated team of security analysts monitors, investigates, and responds to threats on your behalf 24/7 — combining EDR/XDR technology with expert human oversight, so Malaysian businesses get enterprise-grade protection without building an in-house SOC.

A 24/7 SOC within an MDR service continuously ingests security telemetry from endpoints, network devices, cloud environments, and identity systems. Analysts triage alerts in real time, separating genuine threats from false positives. When a confirmed threat is detected, the SOC follows a defined response runbook — isolating affected systems, blocking malicious IPs, and notifying your team with full incident details. You have direct access to the SOC team at any time for updates and escalation.

MDR monitoring collects endpoint telemetry (process execution, file changes, network connections), authentication logs, DNS queries, and security event logs from your environment. Data retention typically covers 12 months to meet regulatory and audit requirements. Simply Data MDR handles all collected data in compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable data residency requirements, ensuring your security logs remain within agreed boundaries and are never shared without authorisation.