Cyber Incident Response Services

Cyber incident response is the structured process of containing, investigating, and recovering from a cyberattack or security breach. You need it the moment you suspect or confirm that your systems have been compromised, whether through ransomware, a data breach, an account takeover, or any other form of cyberattack. The earlier a professional IR team is engaged, the lower the overall damage, cost, and recovery time.

For retainer clients, we commit to a defined response SLA typically within 1 to 4 hours of notification, depending on the retainer tier. For ad-hoc engagements, our team begins remote triage as quickly as possible following initial contact and assessment.

In most cases, ransomware payment should be considered only as a last resort. Paying a ransom does not guarantee that encrypted data will be recovered, that stolen data will be deleted, or that the attacker will not target the organisation again.

There may also be legal and regulatory considerations. In Malaysia, ransom payments could create compliance risks under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), particularly if funds are transferred to individuals or groups subject to sanctions or other financial restrictions.

Before any payment decision is considered, Simply Data incident response specialists assess available recovery options, including data restoration from backups, system recovery, and the feasibility of decryption. The objective is to restore operations and minimise business impact while reducing legal, financial, and reputational risks.

Do not reboot or wipe affected systems, since this might destroy forensic evidence. Isolate compromised machines from the network, preserve all logs, notify your incident response team, and document everything you observe. Contact Simply Data immediately at +603 5886 2714 for emergency assistance.

Yes. Our forensic investigation produces detailed reports documenting the nature of the attack, systems affected, data compromised, and timeline of events, exactly what cyber insurance providers require to process claims. We can liaise directly with your insurer's appointed forensic reviewer where required.

An incident response (IR) retainer is a prepaid agreement that guarantees access to Simply Data incident response specialists with priority support in the event of a cybersecurity incident. It typically includes pre-agreed service levels, rapid response procedures, and proactive security activities such as threat hunting. Organisations in regulated sectors such as banking, healthcare, and government often benefit from an IR retainer, as they cannot afford delays caused by sourcing and onboarding an incident response provider during an active attack.

Under the Cyber Security Act 2024 (Act 854), NCII entities face a three-tier mandatory notification obligation upon discovering a cybersecurity incident:

Immediately upon detection - An authorised person within the NCII entity must notify both the Chief Executive of NACSA and the relevant NCII Sector Lead electronically as soon as the incident is identified.

Within 6 hours of detection - The entity must submit further details of the incident through the National Cyber Coordination and Command Centre System (NC4S), including the nature of the incident, its severity, and how it was discovered.

Within 14 days of the initial notification - Supplementary details must be submitted, covering the impact on the NCII and actions taken in response. 

The Act defines a cybersecurity incident broadly, covering unauthorised access, data breaches, service disruptions, and more. Failure to report is an offence attracting fines of up to RM500,000. 

The 6-hour window in particular makes continuous 24/7 monitoring a practical necessity rather than a best practice. Without real-time detection capability, an NCII entity cannot reliably meet the immediate and 6-hour notification thresholds. A managed SOC with round-the-clock monitoring ensures incidents are detected, triaged, and escalated within the timeframes the Act requires.